Support & FAQ
We are here to help you get the most out of Ask Solomon. Choose the right channel for your needs below.
Service & Account
Having trouble with Feathers, Duo Mode, or technical bugs?For fastest support, please log in and submit an inquiry form.
Business & Legal
For partnerships, media inquiries, or legal/privacy policy questions, please contact our administrative team.
Frequently Asked Questions
Q. I purchased Feathers, but they are not showing up.
Payment processing through Stripe may take a few moments. Please try refreshing the app or waiting for about 5 minutes. If the Feathers still do not appear, please contact us via My Page > Inquiry with your payment receipt.
Q. Can I get a refund for my Feather purchase?
Q. The invitation link says it is "already full" or "invalid".
This error occurs when the invitation is no longer active. Common causes include:
- Someone has already joined the case (Duo links are single-use).
- The host already started the case in Solo Mode.
- You are trying to join your own case (you cannot be both parties).
Please ask the host to generate a new invitation link or start a new case together.
Q. How can I delete my account and data?
If you wish to delete your account and all associated personal data, please submit a deletion request via My Page > Inquiry. We will process it within 7 business days.